Bailey Caravan Faults

Bailey Unicorn Almeria 2011

Bailey Unicorn Almeria Caravan

Hello and thanks for visiting our website. We are a family of four from Greater Manchester who have been caravanning for more than 10 years. This website has been created to document all the problems we have had with our latest caravan.

We purchased our Bailey Unicorn Almeria caravan BRAND NEW in August 2011 from Campbells Caravans Lostock Hall, Preston and it has been the subject of numerous faults and problems since our first holiday, including a damp floor.

LATEST NEWS

11th Apr 2014 : At last some good service - Campbells collected the caravan at 8am and returned it at 5pm with all the factory faults fixed - thanks to the staff at the Service Centre.

9th Apr 2014 : Collected the caravan from Campbells Caravans Service Centre after the damp floor repair at the Bailey factory in Bristol.
UNBELIEVABLE : Hole in shower, large gap under shower door, delaminated shower door not replaced, electrical wires hanging outside from inside, alarm not working (but Tracker triggered after leaving Campbells), damaged exterior paintwork, damaged interior furniture.

21st Feb 2014 : Just missed our first February half term caravan holiday in 10 years!

12th Feb 2014 : Bailey Customer Services in Bristol have now acknowledged our email.

6th Feb 2014 : Half a day off work to collect the caravan from storage, empty the caravan of everything and a 38 mile round trip to drop the caravan off at Campbells Service Centre in Preston - all at our expense due to Bailey faults.

3rd Feb 2014 : Telephoned the main Bailey switchboard in Bristol and asked for Customer Services - was told the Customer Services Department DO NOT take telephone calls and are only contactable by email, explained I had already emailed - the lady on the switchboard said she "would go down straight away and chase it up".

30th Jan 2014 : Emailed Bailey Customer Services with all the issues we have had since we purchased the Bailey Unicorn Almeria including the questions :-
What Bailey will do to guarantee that the replacement bathroom door (the 4th to be fitted) will not delaminate again?
Were we sold a new caravan with a damp floor?

28th Jan 2014 : The Almeria caravan is due to go back to Bailey Caravans in Bristol w/c 10th February 2014 for a new floor due to damp - Campbells Caravans have confirmed with Bailey of Bristol that the caravan must be completed and dispatched from them by the 4th April 2014 - in time for our 2 week family holiday to Disneyland Paris booked for Easter.

27th Jan 2014 : We are waiting for our 4th bathroom door (which also acts as a shower door) to be fitted due to delamination. Campbells Caravans in Lostock Hall, Preston have been in contact with Bailey in Bristol who "believe that the extra moisture in the floor has led to the door delaminating". The first door delaminated on our first holiday in the caravan - 2 weeks after buying the new caravan!

A selection of photo's showing the delaminating bathroom doors and some of the other Bailey caravan faults and problems are displayed below :-

Peeling laminate trim during our first holiday

Peeling laminate trim during
our first holiday

Rusty shower door magnetic strip during our first holiday

Rusty shower door magnetic strip
during our first holiday

Rusty shower riser pole during our first holiday

Rusty shower riser pole during
our first holiday

Delaminating bathroom door during our first holiday

Delaminating bathroom door
during our first holiday

Delaminating bathroom door during our first holiday

Delaminating bathroom door
during our first holiday

Water leak - shelf drying out

Water leak - shelf drying out

Replacement microwave fitted by Campbells Caravans with the protective plastic film and warning label

Replacement microwave fitted
with protective plastic film and
warning label

Plastic film removed from new microwave

Plastic film removed from new
microwave

Damage to kitchen units caused by the cutlery drawer opening in transit

Damage to kitchen units caused
by the cutlery drawer opening
in transit

Additional packing added to cutlery drawer catch

Additional packing added to
cutlery drawer catch

The third bathroom door delaminating

The third bathroom door
delaminating

Another front grab handle LED light failure - out of warranty, so no replacement

Another front grab handle LED
light failure - out of warranty,
so no replacement

Floor bubbling outside bathroom - DAMP FLOOR

Floor bubbling outside bathroom
DAMP FLOOR

Water leaking into front lockers

Water leaking into front lockers

Large gap under shower door AFTER factory repair

After Factory Repair : Large
gap under shower door

Hole in shower AFTER factory repair to cure damp floor near shower!!

After Factory Repair : Hole in
shower after repair to cure damp
floor near shower!!!

Electrical wires hanging from inside AFTER damp floor repair at factory

After Factory Repair :
Electrical wires hanging from
inside - nearly broke when
positioning corner steady winder.

Bailey quality workmanship? Scratched paintwork

After Factory Repair : Bailey
quality workmanship? Scratched
paintwork

Bailey quality workmanship? Another scratch

After Factory Repair : Bailey
quality workmanship? Another
scratch

Furniture damage from factory

After Factory Repair :
Damaged furniture

Caravan Faults and Problems

  1. Water leaking from shower onto bedroom floor and under bed (bathroom sealant now applied) - Aug 2011
  2. Bathroom door delaminating / bubbling - Aug 2011
  3. Bathroom door interior handle fell off (now re-attached) - Aug 2011
  4. Shower door magnetic strip rusty - Aug 2011
  5. Shower riser pole rust spots - Aug 2011
  6. Microwave oven cutting out - Aug 2011
  7. Electrical wires hanging from floor / wall joint underneath the caravan between front N/S corner and wheel - Aug 2011
  8. Fridge not working on 12v - Aug 2011
  9. Antifreeze from Alde system dripping into wardrobe (cap now tightened on Alde reservoir) - Aug 2011
  10. Edging strip peeling in bedroom area (now glued back in place) - Aug 2011
  11. Speaker wire not connected to speaker behind corner light (now re-connected) - Aug 2011
  12. Dent in rear storage locker door due to missing retaining strap - Aug 2011
  13. Fixing screw fell from interior upper forward locker (now re-attached) - Aug 2011
  14. No TV bracket adaptor for bedroom - Aug 2011
  15. Noisy water pump - Aug 2011
  16. No velcro for attaching carpet to floor - Aug 2011
  17. Large air bubble under 3D Unicorn badge - Aug 2011
  18. Kitchen cutlery drawer opening in transit (had to use Sellotape to secure!) - Aug 2011
  19. Broken catch in upper rear locker - Aug 2011
  20. Green stains noticed on vinyl flooring after warranty work - Feb 2012
  21. Gas struts to fixed bed failed - Feb 2012
  22. Leak near bathroom shelving - next to sink (clips tightened) - Feb 2012
  23. Cutlery drawer open again in transit causing damage to kitchen units (packing added to catch) - Apr 2012
  24. Electrical wires hanging from floor / wall joint underneath the caravan between front N/S corner and wheel again - May 2012
  25. Front LED grab handle failed - May 2012
  26. Rear Heki gas strut failed - Jul 2012
  27. Bathroom door delaminating / bubbling again - Aug 2012
  28. Shower door magnetic strip rusty again - Aug 2012
  29. Shower riser pole rust spots again - Aug 2012
  30. Floor outside bathroom bubbling - Aug 2012
  31. Bathroom door delaminating / bubbling again - waiting for our 4th bathroom door in just over 2 years - Feb to Aug 2013
  32. Front Heki gas strut failed - Feb to Aug 2013
  33. Front O/S gas strut failed under seat - Feb to Aug 2013
  34. Front O/S LED grab handle failed - Feb to Aug 2013
  35. Front N/S outside panel dull - gloss missing - Feb to Aug 2013
  36. Front overhead locker bracket screws in roof failed - Feb to Aug 2013
  37. 13 pin cable hanging on floor - Feb to Aug 2013
  38. LED downlighters under microwave and in bathroom area failing intermittently, torch needed - Feb 2013 to Present
  39. Floor bubbling outside bathroom getting worse - Feb to Aug 2013
  40. DAMP FLOOR detected during second service - advised it will have to go back to the Bailey factory! - Sep 2013
  41. Hole in shower after factory repair - Apr 2014
  42. Large gap under shower door after factory repair - Apr 2014
  43. Electrical wires hanging outside from inside after factory repair - Apr 2014
  44. Alarm not working after factory repair - Apr 2014
  45. Damaged exterior paintwork after factory repair - Apr 2014
  46. Damaged interior furniture after factory repair - Apr 2014

BAILEY UNICORN - FOR THOSE WHO APPRECIATE THE FINER THINGS IN LIFE?